Please allow 1-2 business days for order processing, with the exception of Gift Cards and Pre-Orders. Once your order has shipped, you will receive a confirmation email including your shipment tracking number. A signature will be required on orders over $400. Orders ship from Oxnard, California.
Gift Card codes are emailed instantly to the email address entered at checkout along with instructions to redeem them.
Orders that include Pre-Order items will ship at one time as one order when the Pre-Order items are in-stock. The in-stock date listed on Pre-Order product pages may change at any time, and is the estimated date the item will become in-stock and ship out.
We are happy to ship to internationally to our friends outside of the United States. International shipping costs for your order will populate automatically at checkout based on weight, volume, and destination. International orders will be shipped priority through USPS, which usually takes 8-12 business days. If you are waiting on your order to arrive and haven't received a notice from your post office, please check with your local post office before contacting support.
Jumping borders is hard work - and some countries may hold your BOYS hostage pending payment of customs duties, and taxes. Unfortunately we are not able to anticipate duties, import taxes, or fees that will be assessed by the receiving country. For all international shipments duties and taxes will be billed to the receiving party. We are happy to provide our best estimate of these charges - feel free to drop us a line at firstname.lastname@example.org. Packages that are returned to sender due to unpaid fees will be refunded less shipping fees.
RETURNS AND EXCHANGES POLICY
All purchases are final, however BOYS+ARROWS will gladly allow any full priced swimwear or apparel item to be exchanged within 7 days of receiving the merchandise as long as it has not been worn, washed, or damaged in any way. The exchanged merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original poly bags. Please follow the steps below to go forward with an exchange:
• Within 7 days of receiving the merchandise contact Boys+Arrows by emailing: email@example.com If your exchange is within the guidelines listed above we will email you an exchange authorization within 1 business day after receiving your email.
• Once you have been authorized to make your exchange, send back the items you wish to exchange to the below address making sure it is post marked within 10 days of receiving the merchandise. Please make sure to include your original receipt, tags attached, sanitary liners in place, and poly bags. We will not accept merchandise sent to us that was not post marked within 10 days of receiving the purchase.
• Once we have received your return and it has been approved, you will be notified by email. You will receive an additional email with a store credit promo code. The credit includes the cost of the product and tax, but excludes shipping.
• There is no guarantee we will have your desired exchange piece in the desired size or color, but you can use the credit promo code to purchase any new size/style/color you desire that's in stock and the credit never expires until it's been fully used.
1601 S Victoria Ave.
Oxnard, CA 93035
Boys+Arrows does not offer refunds or price adjustments. All sale items, umbrellas, tipis, tents, blankets, sunglasses, eye masks, flasks, playing cards, and beauty products are FINAL SALE and do not qualify for exchanges.
By placing an order on www.boysandarrows.com, you are agreeing to the Returns and Exchanges Policy.